Oplysninger vi behandler
Når du ansøger som butik, partner eller investor, bruger vi dine kontaktoplysninger og de virksomhedsoplysninger, du giver os, til at gennemgå din ansøgning og svare. Ansøgninger leveres til vores team via Brevo og opretter ikke en konto.
For direkte sælgerkonti behandler vi kontoindehaverens navn og email-adresse, virksomheds- eller butiksnavn, butiksfacade URL, valgt e-handelsplatform, salgsvaluta, aggregeret månedlig salgsvolumen, gennemsnitligt salg, nuværende kortbetalingskonfliktforhold, fakturaregistreringer, virksomhedsindstillinger og testregistreringer af butiksfacade. Tallene for salgs- og kortbetalingstvister er aggregater på butiksniveau leveret af forretningen, ikke individuelle kundetransaktionsposter.
For the Shopify App, we process Shopify installation identifiers, store configuration, operational order references, timestamps, amounts, currencies, payment and transaction identifiers, risk assessments, merchant decisions, dispute status, reasons, amounts, currencies and deadlines, provider alerts and connection configuration, audit records, billing status, and verified merchant notification recipients.
Bevisadgang kræver Shopify-tilladelser og beskyttet kundedatagodkendelse. Når det er aktiveret, læses kundenavn, e-mail og fakturerings- og forsendelsesadresser fra Shopify til tvistgennemgang og forhandlerbekræftet bevisindsendelse. Kundens telefonnumre og IP-adresser anmodes ikke om. Lower Chargeback kontakter ikke kunder eller indsamler svar.
Butiksejere kan gemme krypterede virksomhedsoplysninger og oplysninger om tvister lokalt i Lower Chargeback. Værdier fra Shopify har forrang, og lagring af manuelle oplysninger ændrer aldrig registreringer i Shopify.
Underretningsmodtagere
Entered and verified by the merchant; never imported from Shopify customer records.
Betalings- og beslutningsgrænser
Direct account invoice records contain the invoice amount and status, but Lower Chargeback does not store card numbers. Provider credentials are encrypted before storage and are never returned after they are saved. The Shopify App does not create Shopify refunds, automatically accept or decline network cases, automatically report provider outcomes, send customer messages, or submit dispute evidence without explicit merchant confirmation.
Hvordan information bruges
Direct account information is used to create and secure the merchant account, issue and display the registration invoice, send account and invoice messages, maintain business settings, run storefront liveness tests, and record their results. Shopify App information is used to synchronize operational order data, present risk signals, record merchant decisions, monitor disputes, match provider alerts to eligible order references, notify verified merchant recipients, maintain billing entitlements and provider connection state, and record merchant-confirmed provider actions.
Bevisudkast og sælger-uploadede PDF-, PNG- og JPEG-dokumenter understøtter tvistforberedelse. Dokumenter opbevares privat og sendes først til Shopify efter købmandsbekræftelse. Uploadede filer sættes i kø til sletning efter bekræftet indsendelse; resterende bevismateriale slettes senest 30 dage efter sagens afslutning.
Tjenesteudbydere
Lower Chargeback uses Cloudflare for Worker execution and storage. Brevo sends transactional account, invoice, and operational merchant notifications. For the Shopify App, Lower Chargeback also uses Shopify for operational commerce data and embedded application services, together with only the merchant providers explicitly connected and verified through Provider Hub.
These providers may process information in countries outside the merchant’s country. Where a cross-border transfer requires safeguards, Lower Chargeback relies on the contractual and transfer mechanisms made available by the applicable provider and required by data-protection law.
Fastholdelse og sletning
Direct-account data is retained while needed to provide that account and meet its audit obligations. For the Shopify App, operational order, transaction, risk, dispute, and operational aggregate records are retained for no more than 180 days after their last relevant activity. Active provider cases and their source records remain available while action is required; terminal provider cases and their source identifiers, actions, and events are deleted 30 days after closure. Shopify App audit records, observed Shopify users, notification deliveries, and terminal provider-webhook metadata are retained for no more than 180 days.
Leverandørens webhook-nyttelastobjekter og Shopify App webhook-kvitteringsposter opbevares i højst 30 dage.
Installationskonfiguration, krypterede legitimationsoplysninger, bekræftede modtagere, den samlede faktureringsret og de minimumsregistreringer, der er nødvendige for at overholde kravene til datasletning, bevares kun, mens appen er installeret, eller den aktiverede tjeneste har brug for dem. Afinstallation tilbagekalder aktive Shopify-legitimationsoplysninger og starter sletning af installationens Shopify-data. Shopify compliance webhooks prioriterer og starter sletning af kundedata og butiksdata. Underprocessors backup-livscyklusser forbliver styret af den gældende udbyders servicevilkår.
Sikkerhed og adgang
Production secrets are held in Cloudflare secret configuration. Stored provider credentials and Shopify authorization tokens use authenticated encryption. Administrative access is restricted, operational changes are audited without customer identity values, production data is not copied into demo or test datasets, and security incidents are investigated and contained through the documented response procedure.
Kontakt
Sælgere og registrerede kan anmode om adgang, rettelse, sletning, begrænsning eller en kopi af oplysninger, der er knyttet til dem, eller gøre indsigelse mod kvalificeret behandling ved at email marian@agilemedia.com. The request should identify the relevant shop and relationship to the data so Lower Chargeback can verify authority before responding. Shopify privacy requests may also be initiated through the merchant, which delivers the required Shopify compliance webhook.
Korrespondanceadresse: Intrarea Gheorghe Simionescu 19, lejlighed B26, Bukarest 031779, Rumænien.