Informacije, ki jih obdelujemo
Ko se prijavite kot trgovina, partner ali vlagatelj, vaše kontaktne podatke in poslovne informacije uporabimo za pregled prijave in odgovor. Prijave so naši ekipi dostavljene prek storitve Brevo in ne ustvarijo računa.
Za neposredne trgovske račune obdelujemo ime in e-poštni naslov imetnika računa, ime podjetja ali trgovine, izložbo URL, izbrano platformo za e-trgovino, prodajno valuto, skupni mesečni obseg prodaje, povprečno prodajo, trenutno razmerje spora pri plačilu s kartico, zapise o računih, poslovne nastavitve in zapise o preizkusu živahnosti izložb. Podatki o sporih glede prodaje in plačila s kartico so agregati na ravni trgovine, ki jih zagotovi trgovec, ne pa zapisi transakcij posameznih strank.
For the Shopify App, we process Shopify installation identifiers, store configuration, operational order references, timestamps, amounts, currencies, payment and transaction identifiers, risk assessments, merchant decisions, dispute status, reasons, amounts, currencies and deadlines, provider alerts and connection configuration, audit records, billing status, and verified merchant notification recipients.
Dostop do dokazil zahteva dovoljenja Shopify in odobritev zaščitenih podatkov strank. Ko je omogočen, se ime, e-pošta ter naslova za račun in dostavo stranke berejo iz Shopify za pregled spora in oddajo dokazil, ki jo potrdi trgovec. Telefonske številke in naslovi IP strank se ne zahtevajo. Lower Chargeback ne kontaktira strank in ne zbira odgovorov.
Lastniki trgovin lahko lokalno v Lower Chargeback shranjujejo šifrirane poslovne podatke in informacije o sporih. Vrednosti iz Shopify imajo prednost, shranjevanje ročno vnesenih informacij pa nikoli ne spremeni zapisov v Shopify.
Prejemniki obvestil
Entered and verified by the merchant; never imported from Shopify customer records.
Meje plačil in odločitev
Direct account invoice records contain the invoice amount and status, but Lower Chargeback does not store card numbers. Provider credentials are encrypted before storage and are never returned after they are saved. The Shopify App does not create Shopify refunds, automatically accept or decline network cases, automatically report provider outcomes, send customer messages, or submit dispute evidence without explicit merchant confirmation.
Kako se informacije uporabljajo
Direct account information is used to create and secure the merchant account, issue and display the registration invoice, send account and invoice messages, maintain business settings, run storefront liveness tests, and record their results. Shopify App information is used to synchronize operational order data, present risk signals, record merchant decisions, monitor disputes, match provider alerts to eligible order references, notify verified merchant recipients, maintain billing entitlements and provider connection state, and record merchant-confirmed provider actions.
Osnutki dokazil ter dokumenti PDF, PNG in JPEG, ki jih naloži trgovec, podpirajo pripravo spora. Dokumenti so shranjeni zasebno in poslani Shopify samo po potrditvi trgovca. Naložene datoteke se po potrjeni oddaji uvrstijo v čakalno vrsto za izbris; preostali dokazni zapisi se izbrišejo najpozneje 30 dni po zaključku primera.
Ponudniki storitev
Lower Chargeback uses Cloudflare for Worker execution and storage. Brevo sends transactional account, invoice, and operational merchant notifications. For the Shopify App, Lower Chargeback also uses Shopify for operational commerce data and embedded application services, together with only the merchant providers explicitly connected and verified through Provider Hub.
These providers may process information in countries outside the merchant’s country. Where a cross-border transfer requires safeguards, Lower Chargeback relies on the contractual and transfer mechanisms made available by the applicable provider and required by data-protection law.
Zadrževanje in brisanje
Direct-account data is retained while needed to provide that account and meet its audit obligations. For the Shopify App, operational order, transaction, risk, dispute, and operational aggregate records are retained for no more than 180 days after their last relevant activity. Active provider cases and their source records remain available while action is required; terminal provider cases and their source identifiers, actions, and events are deleted 30 days after closure. Shopify App audit records, observed Shopify users, notification deliveries, and terminal provider-webhook metadata are retained for no more than 180 days.
Objekti koristne vsebine spletnega trnka ponudnika in zapisi o prejemu spletnega trnka Shopify App se hranijo največ 30 dni.
Konfiguracija namestitve, šifrirane poverilnice, preverjeni prejemniki, skupna upravičenost do obračunavanja in minimalni zapisi, potrebni za izpolnjevanje zahtev za brisanje podatkov, se ohranijo le, ko je aplikacija nameščena ali jih potrebuje omogočena storitev. Odstranitev prekliče aktivne poverilnice Shopify in začne brisanje podatkov Shopify namestitve. Webhooki skladnosti Shopify imajo prednost in sprožijo brisanje podatkov o strankah in podatkov o trgovini. Življenjske cikle varnostnih kopij podprocesorja še naprej urejajo veljavni ponudnikovi pogoji storitve.
Varnost in dostop
Production secrets are held in Cloudflare secret configuration. Stored provider credentials and Shopify authorization tokens use authenticated encryption. Administrative access is restricted, operational changes are audited without customer identity values, production data is not copied into demo or test datasets, and security incidents are investigated and contained through the documented response procedure.
Kontakt
Trgovci in posamezniki, na katere se nanašajo osebni podatki, lahko zahtevajo dostop, popravek, izbris, omejitev ali kopijo informacij, povezanih z njimi, ali ugovarjajo primerni obdelavi z e-poštnim sporočilom marian@agilemedia.com. The request should identify the relevant shop and relationship to the data so Lower Chargeback can verify authority before responding. Shopify privacy requests may also be initiated through the merchant, which delivers the required Shopify compliance webhook.
Naslov za korespondenco: Intrarea Gheorghe Simionescu 19, stanovanje B26, Bukarešta 031779, Romunija.