Resources
Practical guides to prevent chargebacks, respond to disputes and choose payment providers.
A Shopify inquiry and a chargeback both begin with a cardholder raising a concern through their bank, but they do not have the same immediate financial effect. An inquiry asks for information while the disputed funds…
Read articleA refund is initiated by the merchant through the payment workflow. A chargeback is initiated through the cardholder’s bank. Both can return money to a buyer, but they travel through different processes, create different…
Read articleIn a Shopify card dispute, the merchant supplies facts and chooses available merchant actions, the payment infrastructure carries the case, and the cardholder’s bank makes the dispute decision under the applicable…
Read articleChargebacks run on three different clocks: the cardholder’s filing window, the merchant’s response deadline, and the bank’s review period. Confusing them can make a merchant believe a case is too late to exist, that…
Read articleA chargeback is a payment dispute raised through the cardholder’s bank that reverses a disputed card payment through the payment system. For a Shopify merchant, its arrival creates a bank case connected to a transaction.…
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