Resources
Practical guides to prevent chargebacks, respond to disputes and choose payment providers.
A refund can be available while a Shopify dispute is still an inquiry and the disputed funds have not been taken, but Shopify’s native guidance says this is not recommended. It also distinguishes that situation from a…
Read articleA customer saying they withdrew a chargeback does not, by itself, establish that the bank case is closed. It may mean they requested withdrawal, spoke to an issuer employee, or received confirmation whose effect has not…
Read articleIf you think you missed a Shopify chargeback deadline, first inspect the live case. Determine whether a response was submitted, whether the case is under review or final, and which merchant actions are still available.…
Read articleDoing nothing on an open Shopify Payments chargeback does not necessarily mean no response will be transmitted. Shopify documents automatic collection and submission of available evidence on the due date in its Admin…
Read articleAccept a Shopify chargeback when the merchant agrees that the claim is valid. Consider contesting when the transaction facts support a truthful challenge and the live case offers a response route. The decision should…
Read articleIn the first 30 minutes after your first Shopify chargeback, establish the case identity, current type and status, exact response deadline, payment provider, and one accountable merchant owner. Those decisions create a…
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