Resources
Practical guides to prevent chargebacks, respond to disputes and choose payment providers.
A large first order deserves review when its exposure is unusual for your store and the team needs additional facts before dispatch. The trigger should be based on your products, normal purchasing patterns, and ability…
Read articleSeveral customers shipping to the same address should be reviewed as a possible relationship, not rejected as a group. Households, offices, apartment buildings, and shared receiving locations can legitimately receive…
Read articleA VPN or proxy flag describes a network connection associated with checkout. It does not reliably tell you where the person is sitting or whether the payment is authorized. Review the connection anomaly in context,…
Read articleA suspected burst of card testing requires coordinated containment: identify the affected payment activity, keep questionable orders from unreviewed fulfillment, verify the legitimate controls available to your store,…
Read articleA material address change after payment should reopen the part of the fraud review that approved the original destination. The earlier decision was made on particular facts. If those facts change, staff should establish…
Read articleVerify a suspicious Shopify order through a neutral conversation about the purchase, using the contact route already associated with it and the information your team legitimately needs. Do not ask for card photographs,…
Read articleSeveral cards attempted on one Shopify purchase call for a sequence review. The important facts are which attempts occurred, which failed or succeeded, what changed between them, and whether the final order is being…
Read articleDifferent billing and shipping addresses are a reason to understand an order, not automatic proof of fraud. Gifts, workplace deliveries, family purchases, and temporary locations can all create legitimate differences.…
Read articleMissing or pending Shopify fraud analysis should trigger a defined fallback, not an assumption of low risk. First determine whether the analysis is still processing, unavailable for this order type, or held in a…
Read articleA high-risk Shopify order should receive a named merchant decision before goods leave your control. The available outcomes are a time-limited hold, a documented release under your policy, or cancellation through the…
Read articleShopify chargeback prevention needs controls across the full order journey. Fraud screening addresses one source of disputes, but a legitimate buyer can still challenge a charge they do not recognize, a delivery promise…
Read articleRead Shopify's overall fraud recommendation and its individual signals as different layers of information. A reassuring address check does not cancel a concerning payment pattern, and an indicator grouped under high-risk…
Read article
