Resources
Practical guides to prevent chargebacks, respond to disputes and choose payment providers.
Calculate a count-based chargeback rate by dividing a defined number of chargebacks by a defined population of eligible payment transactions, then multiplying by 100. Track disputed monetary value separately. Orders,…
Read articleShopify Payments chargeback fees depend on the merchant account’s country or region and the applicable currency. Use the account location, not the customer’s location, to choose the starting row. Then confirm the posted…
Read articleShopify chargeback prevention needs controls across the full order journey. Fraud screening addresses one source of disputes, but a legitimate buyer can still challenge a charge they do not recognize, a delivery promise…
Read articleRead Shopify's overall fraud recommendation and its individual signals as different layers of information. A reassuring address check does not cancel a concerning payment pattern, and an indicator grouped under high-risk…
Read articleTo find Shopify’s native list of chargebacks and inquiries awaiting a response, open Orders and filter Chargeback and inquiry status to Open. Start from a broad order list so unrelated filters do not hide relevant cases.…
Read articleAccept a Shopify chargeback when the merchant agrees that the claim is valid. Consider contesting when the transaction facts support a truthful challenge and the live case offers a response route. The decision should…
Read articleChargebacks run on three different clocks: the cardholder’s filing window, the merchant’s response deadline, and the bank’s review period. Confusing them can make a merchant believe a case is too late to exist, that…
Read articleIn the first 30 minutes after your first Shopify chargeback, establish the case identity, current type and status, exact response deadline, payment provider, and one accountable merchant owner. Those decisions create a…
Read articleA chargeback is a payment dispute raised through the cardholder’s bank that reverses a disputed card payment through the payment system. For a Shopify merchant, its arrival creates a bank case connected to a transaction.…
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