Resources
Practical guides to prevent chargebacks, respond to disputes and choose payment providers.
A customer with an order problem should be able to reach a working support channel from the places they already use: the store, order confirmation, shipment update, and account page. If those paths end in a broken form,…
Read articleA credible Shopify delivery promise combines the time your team needs before carrier handoff with the transit service the customer selects. Start from how the operation actually works, including order cutoffs, working…
Read articleA refund is initiated by the merchant through the payment workflow. A chargeback is initiated through the cardholder’s bank. Both can return money to a buyer, but they travel through different processes, create different…
Read articleFraud screening and chargeback alerts operate at different points in a payment's life. Screening evaluates risk around the transaction decision. Issuer-originated alerts arrive after a transaction and can provide an…
Read articleA not-as-described chargeback turns on the difference between what the customer was promised at purchase and what the merchant supplied. Build the response by listing each alleged mismatch, identifying the relevant…
Read articleChoose a billing statement name that connects the card charge with the store the customer remembers. A familiar storefront identity is usually easier to recognize than an unexplained legal entity, internal abbreviation,…
Read articleA chargeback rebuttal letter should identify the disputed claim, state the merchant’s supported response and lead the reviewer to the exhibits that establish it. It is a navigation tool for the evidence, not a substitute…
Read articleIn a Shopify card dispute, the merchant supplies facts and chooses available merchant actions, the payment infrastructure carries the case, and the cardholder’s bank makes the dispute decision under the applicable…
Read articleShopify's native dispute view may already provide everything a small team needs to handle Shopify Payments cases. A dedicated monitoring workspace becomes useful when it makes operational review clearer: bringing risk…
Read articleShopify Protect can cover eligible fraudulent and unrecognized chargebacks, but a Shop Pay transaction is not automatically a protected order. Check the merchant relationship, order contents, fulfillment conditions and…
Read articleA product-not-received response should establish what the customer says is missing and whether the merchant can document delivery of that specific obligation. Physical goods, digital access, and services require…
Read articleA fraudulent chargeback asks whether the challenged payment was authorized by the legitimate cardholder. A merchant response should test that question directly. Shipping the goods, passing a risk check, or receiving an…
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