Resources
Practical guides to prevent chargebacks, respond to disputes and choose payment providers.
A not-as-described chargeback turns on the difference between what the customer was promised at purchase and what the merchant supplied. Build the response by listing each alleged mismatch, identifying the relevant…
Read articleA product-not-received response should establish what the customer says is missing and whether the merchant can document delivery of that specific obligation. Physical goods, digital access, and services require…
Read articleA fraudulent chargeback asks whether the challenged payment was authorized by the legitimate cardholder. A merchant response should test that question directly. Shipping the goods, passing a risk check, or receiving an…
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