Resources
Practical guides to prevent chargebacks, respond to disputes and choose payment providers.
When a Shopify authorization may expire before shipment, decide what supported payment action is appropriate before the expiry passes. Read the actual authorization date, current payment state, and fulfillment plan. Do…
Read articlePreorder dispute risk changes as a product moves from concept to production and release. At each stage, the merchant's promise rests on different assumptions. A useful operating map identifies those assumptions, the…
Read articleBuild the timeline in one display timezone, but retain every event’s original timestamp and timezone. This lets a reviewer compare events without losing the source record. Converting timestamps without preserving their…
Read articleBefore issuing a Shopify refund for an RDR-related case, confirm whether the approved resolution process has already returned money to the cardholder. An RDR credit and a merchant-created Shopify refund are different…
Read articleVerifi RDR and CDRN differ chiefly in how a resolution decision is made. RDR supports automated decisioning for eligible Visa cases; CDRN uses a merchant response model for eligible Visa and non-Visa cases. Choose the…
Read articleFind the processor for a disputed Shopify order in the order’s payment and transaction history before searching for a response form. The original transaction determines the dispute route. The store’s current default…
Read articleWhen disputes are infrequent, software purchasing should begin with the quiet months. A plan that appears inexpensive per recovered case can still involve minimum commitments, separate alert fees or charges triggered by…
Read articleChoose manual payment capture when your team can reliably review authorized orders and complete capture within the actual authorization period. Choose automatic capture when immediate collection fits your operating model…
Read articleSuspected misuse of chargeback authority requires an independent, factual review that preserves uncertainty. A surprising outcome, an unpopular decision, or a lost case is not evidence of insider wrongdoing. Escalate…
Read articleRefund evidence should show a traceable payment credit linked to the challenged transaction, with the amount, currency, destination, dates, and actual provider status. A refund request, approval message, or internal…
Read articleA suspected burst of card testing requires coordinated containment: identify the affected payment activity, keep questionable orders from unreviewed fulfillment, verify the legitimate controls available to your store,…
Read articleChargeback alerts and representment services buy different work. An alert service helps the merchant respond to eligible issuer reports before a formal chargeback develops. A representment service helps prepare and…
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