Resources
Practical guides to prevent chargebacks, respond to disputes and choose payment providers.
Give the staff member the Shopify permission needed to manage disputes, then review its dependencies and store scope. The current permission is Orders > Disputes > Manage; Shopify automatically includes Orders > View…
Read articleA dispute tool needs enough information to perform the job you are buying. A deadline monitor and a managed evidence service do different jobs, so their data requests should not be identical. Start by defining the…
Read articleA failed CVV check, a missing CVV value, and a transaction on which CVV was not checked are different states. Staff should preserve those distinctions when reviewing Shopify orders. Treating every absent result as…
Read articleA gift order creates two different perspectives on one purchase. The buyer selected the product and paid for it; the recipient may be the first person to discover a defect, unsuitable specification or missing component.…
Read articleCustomer emails and chat logs are useful when they show a relevant statement in context, with the sender, date, and connection to the order intact. A cropped sentence can be misleading if it removes a qualification, an…
Read articleA material address change after payment should reopen the part of the fraud review that approved the original destination. The earlier decision was made on particular facts. If those facts change, staff should establish…
Read articleA chargeback fee is a cost associated with handling a disputed payment. A payment processing fee is a cost associated with accepting the original payment. They can both relate to one order, but they are separate cost…
Read articleShopify’s native chargeback notifications go to the store contact email. To verify the destination, open Settings > Store details and inspect that address. Shopify identifies this setting in its Admin chargeback…
Read articleA claim that a dispute product supports all processors needs to be translated into your actual accounts, payment methods, case types, and access paths. A processor logo can represent direct data access, a portal…
Read articleWeekend and holiday coverage works when each active case has an available owner, a tested backup, and a handoff completed before the absence begins. Do not assume a provider's deadline moves because your team is closed…
Read articleChoose an automatic AVS-decline rule only after understanding what result it acts on, which transactions support the check, and how legitimate customers will recover from a failure. The decision is a tradeoff between…
Read articleA general dispute label is a starting point for investigation, not a complete allegation. Read the available issuer statement, transaction details, and customer history to identify the specific fact being challenged.…
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