Resources
Practical guides to prevent chargebacks, respond to disputes and choose payment providers.
Verify a suspicious Shopify order through a neutral conversation about the purchase, using the contact route already associated with it and the information your team legitimately needs. Do not ask for card photographs,…
Read articleShop Pay is an accelerated checkout experience. Shopify Payments is a payment processing service. Seeing Shop Pay on an order does not, by itself, tell you everything about the dispute route; the relevant transaction and…
Read articleDo not publish a chargeback KPI until you can explain its case identities, lifecycle events, date basis, and monetary units. A small data defect can change a percentage enough to trigger a management decision, especially…
Read articleA dispute provider's ability to act and its authority to act are different questions. An integration might technically accept a case, submit a response, or trigger a credit, while the merchant's agreement permits only…
Read articleFind the response deadline on the live Shopify dispute, then interpret it in the store’s time zone. Shopify states that the displayed due date uses the store time zone and, where no specific time is shown, the deadline…
Read articleBefore launching overlapping Black Friday offers, reconcile what each customer group is being promised with what checkout will actually charge. Early-access pricing, later markdowns, discount codes and price-match…
Read articleA duplicate-charge response should compare the challenged transactions and explain whether they represent one purchase charged twice or distinct purchases. Start with payment records, not order counts. Two order numbers…
Read articleSeveral cards attempted on one Shopify purchase call for a sequence review. The important facts are which attempts occurred, which failed or succeeded, what changed between them, and whether the final order is being…
Read articleCanceling a Shopify order does not, by itself, cancel the bank chargeback associated with its payment. Order cancellation changes the store’s operational record. The bank dispute has a separate lifecycle and must be…
Read articleA comparable chargeback win rate needs a published denominator and an outcome policy. A percentage based only on contested, completed cases describes one selected group. It does not describe every filed case, every…
Read articleBefore buying a product described as chargeback insurance, identify the actual promise in the applicable documents. The offer might be presented as an insurance policy, a provider's contractual reimbursement guarantee,…
Read articleA fifteen-minute daily chargeback review should leave the merchant with an accurate work queue: new cases accounted for, changed cases reconciled, next actions assigned, and unowned work resolved. It is not the meeting…
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