Resources
Practical guides to prevent chargebacks, respond to disputes and choose payment providers.
Useful proof of delivery shows a readable carrier event, the relevant destination information, and a clear connection to the disputed order and item. A tracking screenshot with no shipment linkage asks the reviewer to…
Read articleA credit-not-processed dispute needs one of two coherent explanations: the relevant refund was completed, or the merchant has a supported basis for explaining why the claimed credit was not due. Begin by determining…
Read articleDifferent billing and shipping addresses are a reason to understand an order, not automatic proof of fraud. Gifts, workplace deliveries, family purchases, and temporary locations can all create legitimate differences.…
Read articleA Shopify chargeback reason is a routing label for the customer’s allegation. Use it to identify the business question that needs review before deciding what the merchant’s position should be. The label does not…
Read articleA chargeback reason describes the allegation or category attached to a payment case. It does not automatically identify the operational failure that produced it. Build a second classification for the merchant's…
Read articleA Stripe connection can show eligible disputes belonging to the independent Stripe account it is authorized to access. It does not automatically expose Shopify Payments disputes merely because the store uses Shopify or…
Read articleBefore collecting additional money for a paid Shopify order, show the customer the proposed change, the revised total, and the exact difference due. Obtain clear acceptance through the order conversation or supported…
Read articleA Black Friday and Cyber Monday readiness test should establish whether your team can make timely, accurate decisions when several things go wrong together. A quiet-day demonstration that someone can open a dispute is…
Read articleA canceled-subscription dispute requires a timeline that connects the customer’s cancellation request, the effective cancellation, and the challenged renewal payment. The key question is whether the disputed charge was…
Read articleMissing or pending Shopify fraud analysis should trigger a defined fallback, not an assumption of low risk. First determine whether the analysis is still processing, unavailable for this order type, or held in a…
Read articleShopify cannot overturn the bank’s final chargeback decision. Shopify Support can investigate technical and account issues within its workflow, but disagreement with the result does not transfer decision authority from…
Read articleRecent orders have had less time to generate a chargeback than older orders. If you compare their observed outcomes without allowing for that difference, the newest group can appear safer simply because it is younger.…
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