Resources
Practical guides to prevent chargebacks, respond to disputes and choose payment providers.
Chargebacks run on three different clocks: the cardholder’s filing window, the merchant’s response deadline, and the bank’s review period. Confusing them can make a merchant believe a case is too late to exist, that…
Read articleIn the first 30 minutes after your first Shopify chargeback, establish the case identity, current type and status, exact response deadline, payment provider, and one accountable merchant owner. Those decisions create a…
Read articleA chargeback is a payment dispute raised through the cardholder’s bank that reverses a disputed card payment through the payment system. For a Shopify merchant, its arrival creates a bank case connected to a transaction.…
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