Resources
Practical guides to prevent chargebacks, respond to disputes and choose payment providers.
A chargeback rebuttal letter should identify the disputed claim, state the merchant’s supported response and lead the reviewer to the exhibits that establish it. It is a navigation tool for the evidence, not a substitute…
Read articleIn a Shopify card dispute, the merchant supplies facts and chooses available merchant actions, the payment infrastructure carries the case, and the cardholder’s bank makes the dispute decision under the applicable…
Read articleShopify's native dispute view may already provide everything a small team needs to handle Shopify Payments cases. A dedicated monitoring workspace becomes useful when it makes operational review clearer: bringing risk…
Read articleShopify Protect can cover eligible fraudulent and unrecognized chargebacks, but a Shop Pay transaction is not automatically a protected order. Check the merchant relationship, order contents, fulfillment conditions and…
Read articleA product-not-received response should establish what the customer says is missing and whether the merchant can document delivery of that specific obligation. Physical goods, digital access, and services require…
Read articleA fraudulent chargeback asks whether the challenged payment was authorized by the legitimate cardholder. A merchant response should test that question directly. Shipping the goods, passing a risk check, or receiving an…
Read articleCalculate a count-based chargeback rate by dividing a defined number of chargebacks by a defined population of eligible payment transactions, then multiplying by 100. Track disputed monetary value separately. Orders,…
Read articleShopify Payments chargeback fees depend on the merchant account’s country or region and the applicable currency. Use the account location, not the customer’s location, to choose the starting row. Then confirm the posted…
Read articleShopify chargeback prevention needs controls across the full order journey. Fraud screening addresses one source of disputes, but a legitimate buyer can still challenge a charge they do not recognize, a delivery promise…
Read articleRead Shopify's overall fraud recommendation and its individual signals as different layers of information. A reassuring address check does not cancel a concerning payment pattern, and an indicator grouped under high-risk…
Read articleTo find Shopify’s native list of chargebacks and inquiries awaiting a response, open Orders and filter Chargeback and inquiry status to Open. Start from a broad order list so unrelated filters do not hide relevant cases.…
Read articleAccept a Shopify chargeback when the merchant agrees that the claim is valid. Consider contesting when the transaction facts support a truthful challenge and the live case offers a response route. The decision should…
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